Our core services include virtual admin support, client retention initiatives, newsletter creation, strategy consulting, and task management setup (like Asana VIP Days). We also offer a Trainer Concierge Program for aesthetics educators and a MedSpa Client Success Manager program for practices ready to scale.

We calculate fees based on scope, complexity, and projected resources, then present a transparent proposal.

Engagements range from two weeks for focused audits to several months for comprehensive transformation.

That’s where we come in! During your free Discovery Call, we’ll talk through your current systems, pain points, and goals. From there, we’ll suggest the best package or project plan for your needs—no pressure, just clarity.

Yes, we remain actively involved until solutions are fully operational and staff are confident.

Our founder spent over 12 years as an OR and corporate nurse before starting On The Ball Virtual, so we speak your language. We understand treatment timelines, the provider-patient relationship, and why personal connection matters so much in aesthetics. We don’t just check tasks off a list. We invest in your business like it’s our own.

We specialize in supporting aesthetics injectors, MedSpas, and national trainers —but we also work with other service-based entrepreneurs. If you’re a client-centered business looking for streamlined systems and retention strategies, we’ve got you.

1. Not at all. In fact, building strong systems and client retention habits early is one of the best investments you can make. It’s much easier to grow with good foundations in place than to untangle things later. We’ll help you find the right level of support for where your business is today, and grow with you from there. 

Not necessarily. Many clients love the consistency of a monthly retainer, but we also offer one-time options like Asana VIP Days and consulting. We’ll help you figure out which fit makes the most sense for your season of business.

Not at all! On The Ball Virtual is a fully virtual team, so we support injectors, MedSpas, and trainers all across the country. Wherever you practice, we can plug into your existing systems and start supporting your business remotely.

Absolutely. Your clients chose you for a reason, and we protect that connection. Before we send anything, we take time to learn your voice, your brand, and how you like to show up for your clients. Every message and newsletter is personalized so it feels like it’s coming straight from you, never from a generic template.

Both! We offer flexible options depending on where you're at. Need help organizing your backend, launching a new service, switching EMRs, or setting up client systems? We’ve got project-based solutions. Looking for long-term support? We’ve got retainers too.

All work is overseen by Brittany (founder of On The Ball Virtual), and depending on the scope, you may also be supported by our team of experienced professionals who match your business needs and style.

Book a free 30-minute discovery call. We’ll talk through where you are, what’s feeling heavy, and where support would make the biggest difference. From there, we’ll recommend the right next step, no pressure and no hard sell.